Last updated: August 25, 2025
VETsage (“VETsage,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how VETsage collects, uses, and discloses Personal Information when you use our Services (as defined below).“Personal Information” means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you use the VETsage web application and tools for veterinary documentation and reports (the “App”); engage with us via https://vetsage.ai or any other VETsage website (the “Site”); connect your social accounts to publish posts via the Instagram Graph API; purchase products or services from us; or otherwise use any products or services we provide now or may provide in the future (collectively, the “Services”).We may update or modify this Privacy Policy from time to time. If we make material changes, we will revise the “Last Updated” date above, and we may also choose to send you a notification of such changes. We encourage you to review this Privacy Policy frequently to stay informed about our privacy practices and how you can exercise your options related to those practices.Your continued use of the Services will constitute your understanding and acknowledgment of this Privacy Policy. If you do not agree with our Privacy Policy or any updates, you must stop using our Services.Personal Information We CollectPersonal Information You Provide to UsWe collect Personal Information that you provide to us when you use the Services—for example by using the App, connecting an Instagram Business/Creator account to publish content, purchasing a subscription, or contacting us with questions or feedback. We may also collect Personal Information that you provide offline (e.g., at industry events). This may include:Identifiers (e.g., name, email address, phone number, business/clinic name).
Employment information (e.g., job title).
Account access information (e.g., login email, credentials you create).
App information (e.g., medical-history texts you upload for analysis, images or captions you supply for social posts, and other content you submit).
Purchase information (e.g., amount, date).
Communication information (e.g., preferred contact details).
Personal Information about others contained in materials you upload to the App (you are responsible for having the necessary permissions to share such information with us).
If you purchase via the Site, payment card details are collected directly by our PCI-DSS compliant payment processor; we do not store full card numbers.Personal Information We Collect from Third PartiesWe may collect Personal Information from third parties, including:Service providers and platforms (e.g., analytics, hosting, authentication, and social platforms such as Meta when you use the Instagram Graph API with our Services).
Public sources (e.g., business websites, professional profiles).
Cookie/SDK partners (see “How We Use Cookies”).
We may also receive contact information about prospective customers (e.g., via veterinary associations) to communicate about the Services.Personal Information We Collect AutomaticallyWhen you use the Services, we may automatically collect:Device information (e.g., device type, OS/version, unique identifiers, IP address, browser type).
Activity information (e.g., access times, pages viewed, App events, referring sites).
Location information (approximate location inferred from IP address; we do not collect precise geolocation).
Cookie/SDK information (see below).
Aggregated DataWe may create aggregated, de-identified datasets for our business purposes. These are not Personal Information because they cannot reasonably be linked back to an individual.How We Use Personal InformationWe may use Personal Information to:Create and manage your account and provide the Services (including AI-assisted summaries, report generation, and social publishing via the Instagram Graph API).
Facilitate purchases and subscriptions.
Manage our relationship with you (e.g., support, notices, feedback).
Market the Services (subject to your choices).
Analyze usage and improve the Services.
Detect and protect against security incidents, fraud, and unlawful activity.
Comply with legal obligations.
Carry out any other purpose described at the time of collection or with your consent.
Processing on Behalf of Enterprise CustomersIf you use the Services under an enterprise agreement (e.g., via your clinic or employer), we may process your Personal Information on behalf of that customer. In those cases, the enterprise customer is the data controller and its privacy policy applies. We encourage you to review your organization’s privacy policy.How We Use CookiesWe and our partners use cookies and similar technologies (pixels, tags, web beacons) to operate and improve the Site/App, analyze usage, and support marketing.Functionality cookies (e.g., authentication, support/chat).
Analytics cookies (e.g., Google Analytics; Meta; Microsoft).
Advertising cookies (e.g., Google, Meta) to deliver or measure ads.
You can control cookies in your browser settings and via partner opt-outs. Disabling cookies may limit certain features.How We Disclose Personal InformationWe may disclose Personal Information:To service providers (e.g., hosting, cloud, analytics, support, AI infrastructure, payment processing).
To professional advisers (e.g., auditors, accountants, lawyers).
In connection with a corporate transaction (e.g., merger, financing, acquisition).
To our affiliates.
To protect the rights, safety, and security of VETsage, our users, or the public; to enforce terms; to prevent fraud; or to respond to lawful requests.
On an aggregated/de-identified basis.
With your direction or consent.
Your Privacy ChoicesEmails: You can unsubscribe from marketing emails at any time; you may still receive transactional/service emails.
Cookies: Manage cookies via your browser and partner tools (e.g., Google Analytics opt-out).
Do Not Track: We do not currently respond to DNT signals.
Children’s PrivacyThe Services are not intended for children, and we do not knowingly collect Personal Information from individuals under 18.SecurityWe use reasonable technical and organizational measures to protect Personal Information (e.g., HTTPS, credential vaults within n8n, access controls). No method is 100% secure; please take care with the information you submit.RetentionWe retain Personal Information as long as necessary to provide the Services and for legitimate purposes (e.g., legal, security, accounting), after which we delete or anonymize it.Location of Personal InformationWe may process and store Personal Information in Australia and in other countries where we or our service providers operate (e.g., the United States or the EU). These locations may have different data-protection laws. We take steps to protect Personal Information as described in this Policy.Additional Information for UK and EEA ResidentsWhere applicable, you may have rights of access, rectification, erasure, withdrawal of consent, portability, and objection/restriction. To exercise rights, contact us at privacy@vetsage.ai with the subject “[UK/EEA] Privacy Request”. You also have the right to lodge a complaint with a supervisory authority.We process personal data on bases including consent, contract necessity, legitimate interests, legal obligations, and security.Additional Information for California ResidentsIf you are a California resident, you may have rights to know/access, delete, correct, opt-out of sharing for targeted advertising, and non-discrimination. We do not sell personal information. To exercise rights, email privacy@vetsage.ai with the subject “California Privacy Request.” We will verify your request as required by law.Additional Information for Other U.S. State ResidentsIf a comprehensive state privacy law applies to you, you may have similar rights (access, correction, deletion, opt-out of targeted advertising/profiling). To exercise rights, email privacy@vetsage.ai with the subject “Privacy Request.”Third-Party ContentThe Site may link to third-party websites, content, or services. Their privacy practices are governed by their own policies; we are not responsible for them.Contact UsIf you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:VETsage
Email: privacy@vetsage.ai
Address: Sydney, NSW, Australia
